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Message to our Clients about COVID-19

The health, safety and well-being of our clients, staff, volunteers and community is our top priority.

When possible, all of our providers are offering telephone or video appointments. In-person visits are available if needed. Clients will be required to wear a mask.

We are following the lead of Canadian and Provincial public health authorities and we are taking all appropriate measures to ensure our centres are safe and that we have existing plans and training protocols in place to ensure they stay that way.

We continue to monitor for developments very closely at this important time.


Please call before visiting us

If you are coming to Windsor Essex CHC, please bring and wear your own mask.

If you have a scheduled appointment, call the day of your appointment to report ANY of the following symptoms before coming to the CHC:

  • chills
  • fatigue
  • headache
  • sore throat
  • runny nose
  • stuffy or congested nose
  • lost sense of taste or smell
  • hoarse voice
  • difficulty swallowing
  • digestive issues (nausea/vomiting, diarrhea, stomach pain)
  • for young children and infants: sluggishness or lack of appetite

Additionally, if you have:

  • Traveled outside of Canada in the last 14 days
  • Been in close contact with someone who has COVID-19 (e.g., work, home)
  • Been in close contact with someone who is sick (e.g., fever, cough, difficulty breathing)
  • Been in close contact with someone who has recently traveled
  • Been in close contact with others outside of your social circle without appropriate use of PPE

If your are concerned you might have COVID-19

COVID-19 Assessment Centre – Windsor

Windsor Regional Hospital Ouellette Campus located to the left of the Emergency Department entrance. Please note there is NO access from the main hospital into the Assessment Centre. All access is from the entrance off Goyeau Street.

Monday – Sunday
9AM to 4PM

1030 Ouellette Avenue, Windsor
Entrance from Goyeau Street, to the left of the Emergency Department

COVID-19 Assessment Centre – Leamington

Erie Shores HealthCare (ESHC) at the ambulatory clinic off Fader Street in a segregated area next to the ESHC emergency department. Please note, there will be NO access into the main hospital from this entrance and NO access to the COVID-19 Assessment Centre directly from the main hospital.  The only point of access is from the entrance off Fader Street.

Windsor Regional Hospital (Ouellette)
Monday – Sunday
9AM – 6PM

Erie Shores HealthCare
194 Talbot Street West, Leamington
Entrance from Fader Street, segregated area next to the Emergency Department

Please note: Non-insured people are able to access the assessment centres without barrier

Who should visit an assessment centre

Self-Assessment

Who Should Visit the Emergency Department

People who have more severe symptoms such as:

  • shortness of breath
  • chest discomfort
  • lethargy or drowsiness
  • weakness
  • dizziness

If you are not well enough to take personal transportation, please call 911.


What we are doing at weCHC in response to COVID-19

We have put additional actions in place to ensure your safety as well as the safety our team.

  • All clients are required to wear a mask at our various locations.
  • Effective immediately all in-person group programming is cancelled until further notice.
  • We are screening all clients who want to schedule an appointment, or who come in for a scheduled appointment, to ensure that clients feeling unwell with flu-like symptoms are identified early while helping them to access the right services.
  • Please cooperate with the screening and be honest and up front about your symptoms, exposure and travel history.
  • We have introduced enhanced cleaning protocols in both of our locations, with focus on high traffic and high contact areas. We have installed direction markers and physical distancing markers throughout our locations. We have installed plexiglass barriers in areas where physical distancing cannot be maintained (reception and screening areas).
  • We have increased communications and reminders for clients and staff on important health, hygiene and safety measures and by posting signs to inform clients and visitors about COVID-19 symptoms and what to do if they have them.

Please call Telehealth (1-866-797-0000) or contact us for further information or direction


For your appointments with any of our providers

  • If you require an appointment, do not come to the clinic – please call first.  Our reception team will ask you some questions to ensure everyone’s health and safety.
  • Clients will be required to wear a mask.
  • We are offering telephone and video appointments with your provider when possible to avoid an in-person visit.
  • In-person visits are still offered when the need is urgent.
  • We are prioritizing urgent and time sensitive requests and will postpone non-urgent visits at this time.

How you can keep yourself healthy

During this time of pandemic, you can help keep yourself and members of the broader community healthy, too.

What you can do:

  • Stay home if you’re not feeling well.
  • Practice social and physical distancing.
  • Wear a mask in public and when physical and social distancing is not an option.
  • Wash your hands often with soap and water or alcohol-based hand sanitizer.
  • Sneeze and cough into your sleeve.
  • Avoid touching your eyes, nose or mouth.
  • Avoid contact with people who are sick.
  • Do not visit a long-term care, retirement home, or other congregate living situation if you are feeling unwell.

Stay up to date with information about symptoms and treatment, how to protect yourself, and the status of COVID-19 by following any of the credible information sources (which are being updated regularly) listed at the bottom of this page.

Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms.

For any further inquiries, please do not hesitate to contact us.


Health Services Map

A map has been designed to indicate where area residents can still receive patient care including but not limited to doctor/NP offices, walk-in-clinics, diagnostic imaging (x-rays, etc) and lab blood draw clinics. 

Developed by Essex County Medical Society President, Dr. Jennifer Bondy, and colleagues.


COVID-19: Support

(Government of Ontario)

Click here to learn about financial, mental health and other supports are available during COVID-19