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Home | Message to our Clients about COVID-19

Message to our Clients about COVID-19

The health, safety and well-being of our clients, staff, volunteers and community is our top priority.

When possible, all of our providers are offering telephone or video appointments. In-person visits are available if needed. Clients will be required to wear a mask.

We are following the lead of Canadian and Provincial public health authorities and we are taking all appropriate measures to ensure our centres are safe and that we have existing plans and training protocols in place to ensure they stay that way.

We continue to monitor for developments very closely at this important time.


Please call before visiting us

If you are coming to Windsor Essex CHC, please bring and wear your own mask. If you have a scheduled appointment, call the day of your appointment to report ANY of the following symptoms before coming to the CHC:

  • fever (feeling hot to the touch, a temperature of 37.8 degrees Celsius or higher)
  • chills
  • cough that’s new or worsening (continuous, more than usual)
  • barking cough, making a whistling noise when breathing (croup)
  • shortness of breath (out of breath, unable to breathe deeply)
  • sore throat
  • difficulty swallowing
  • runny, stuffy or congested nose (not related to seasonal allergies or other known causes or conditions)
  • lost sense of taste or smell
  • pink eye (conjunctivitis)
  • headache that’s unusual or long lasting
  • digestive issues (nausea/vomiting, diarrhea, stomach pain)
  • muscle aches
  • extreme tiredness that is unusual (fatigue, lack of energy)
  • falling down often
  • for young children and infants: sluggishness or lack of appetite

Call 911 if you are experiencing any of the following symptoms:

  • severe difficulty breathing (struggling for each breath, can only speak in single words)
  • severe chest pain (constant tightness or crushing sensation)
  • feeling confused or unsure of where you are
  • losing consciousness

What we are doing at weCHC in response to COVID-19

We have put additional actions in place to ensure your safety as well as the safety our team.

  • All clients are required to wear a mask at our various locations.
  • Effective immediately all in-person group programming is cancelled until further notice.
  • We are screening all clients who want to schedule an appointment, or who come in for a scheduled appointment, to ensure that clients feeling unwell with flu-like symptoms are identified early while helping them to access the right services.
  • Please cooperate with the screening and be honest and up front about your symptoms, exposure and travel history.
  • We have introduced enhanced cleaning protocols in both of our locations, with focus on high traffic and high contact areas. We have installed direction markers and physical distancing markers throughout our locations. We have installed plexiglass barriers in areas where physical distancing cannot be maintained (reception and screening areas).
  • We have increased communications and reminders for clients and staff on important health, hygiene and safety measures and by posting signs to inform clients and visitors about COVID-19 symptoms and what to do if they have them.

Please call Telehealth (1-866-797-0000) or contact us for further information or direction

For your appointments with any of our providers

  • If you require an appointment, do not come to the clinic – please call first.  Our reception team will ask you some questions to ensure everyone’s health and safety.
  • Clients will be required to wear a mask.
  • We are offering telephone and video appointments with your provider when possible to avoid an in-person visit.
  • In-person visits are still offered when the need is urgent.
  • We are prioritizing urgent and time sensitive requests and will postpone non-urgent visits at this time.

If you think you have COVID-19

If you develop any symptoms of COVID-19 (e.g., cough, fever, difficulty breathing), self-isolate from others immediately and inform close contacts  so they can monitor themselves for symptoms. Do one of the following to determine next steps:

If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and exposure history.

Testing for symptomatic and other priority groups

COVID-19 Assessment Centres in Windsor-Essex

Testing at an assessment centre is available by appointment only and for the following populations:

  • All people with at least one symptom of COVID-19, even for mild symptoms.
  • People who have been identified as close contacts  of a confirmed positive case.
  • Workers and residents at specific outbreak sites, identified by the Health Unit.
  • People who live or work in an at-risk setting.
  • People who will be visiting a long-term care home.
  • People who are eligible for testing as part of a targeted testing initiative as determined by the Ministry of Health or Ministry of Long-Term Care.

How you can keep yourself healthy

During this time of pandemic, you can help keep yourself and members of the broader community healthy, too.

  • Stay home if you’re not feeling well.
  • Practice social and physical distancing.
  • Wear a mask in public and when physical and social distancing is not an option.
  • Wash your hands often with soap and water or alcohol-based hand sanitizer.
  • Sneeze and cough into your sleeve.
  • Avoid touching your eyes, nose or mouth.
  • Avoid contact with people who are sick.
  • Do not visit a long-term care, retirement home, or other congregate living situation if you are feeling unwell.

Health Services Map

A map has been designed to indicate where area residents can still receive patient care including but not limited to doctor/NP offices, walk-in-clinics, diagnostic imaging (x-rays, etc) and lab blood draw clinics. 

Developed by Essex County Medical Society President, Dr. Jennifer Bondy, and colleagues.


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