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Message to our Clients about COVID-19

The health, safety and well-being of our clients, staff, volunteers and community is our top priority.

When possible, all of our providers are offering telephone or video appointments. In-person visits are available if needed. Clients will be required to wear a mask.

We are following the lead of Canadian and Provincial public health authorities and we are taking all appropriate measures to ensure our centres are safe and that we have existing plans and training protocols in place to ensure they stay that way.

We continue to monitor for developments very closely at this important time.

Please call before visiting us

If you are coming to Windsor Essex CHC, please bring and wear your own mask.

If you have a scheduled appointment, call the day of your appointment to report ANY of the following symptoms before coming to the CHC:

Symptoms and treatment

Symptoms of COVID-19, which is the disease caused by the 2019 novel coronavirus, range from mild — like the flu and other common respiratory infections — to severe.

Call 911 if you are experiencing any of the following symptoms:

  • severe difficulty breathing (struggling for each breath, can only speak in single words)
  • severe chest pain (constant tightness or crushing sensation)
  • feeling confused or unsure of where you are
  • losing consciousness

The most common symptoms of COVID-19 include:

  • fever (feeling hot to the touch, a temperature of 37.8 degrees Celsius or higher)
  • chills
  • cough that’s new or worsening (continuous, more than usual)
  • barking cough, making a whistling noise when breathing (croup)
  • shortness of breath (out of breath, unable to breathe deeply)
  • sore throat
  • difficulty swallowing
  • runny, stuffy or congested nose (not related to seasonal allergies or other known causes or conditions)
  • lost sense of taste or smell
  • pink eye (conjunctivitis)
  • headache that’s unusual or long lasting
  • digestive issues (nausea/vomiting, diarrhea, stomach pain)
  • muscle aches
  • extreme tiredness that is unusual (fatigue, lack of energy)
  • falling down often
  • for young children and infants: sluggishness or lack of appetite

Additionally, if you have:

  • Traveled outside of Canada in the last 14 days
  • Been in close contact with someone who has COVID-19 (e.g., work, home)
  • Been in close contact with someone who is sick (e.g., fever, cough, difficulty breathing)
  • Been in close contact with someone who has recently traveled
  • Been in close contact with others outside of your social circle without appropriate use of PPE


Testing at WRH COVID-19 Assessment Centres is available by appointment only

To book an appointment online visit (Please note: Internet Explorer is not a supported browser for the online booking tool). You will be asked to create a user profile and have a working email address. Please indicate Windsor or Leamington under location.

You can also book an appointment by calling 519-973-4443 (have your health card ready). The phone line is active 24 hours a day. We will be booking 7 days in advance.

Learn more about COVID-19 assessments at the Windsor Regional Hospital website.

Who should visit an assessment centre


Who Should Visit the Emergency Department

People who have more severe symptoms such as:

  • shortness of breath
  • chest discomfort
  • lethargy or drowsiness
  • weakness
  • dizziness

If you are not well enough to take personal transportation, please call 911.

What we are doing at weCHC in response to COVID-19

We have put additional actions in place to ensure your safety as well as the safety our team.

  • All clients are required to wear a mask at our various locations.
  • Effective immediately all in-person group programming is cancelled until further notice.
  • We are screening all clients who want to schedule an appointment, or who come in for a scheduled appointment, to ensure that clients feeling unwell with flu-like symptoms are identified early while helping them to access the right services.
  • Please cooperate with the screening and be honest and up front about your symptoms, exposure and travel history.
  • We have introduced enhanced cleaning protocols in both of our locations, with focus on high traffic and high contact areas. We have installed direction markers and physical distancing markers throughout our locations. We have installed plexiglass barriers in areas where physical distancing cannot be maintained (reception and screening areas).
  • We have increased communications and reminders for clients and staff on important health, hygiene and safety measures and by posting signs to inform clients and visitors about COVID-19 symptoms and what to do if they have them.

Please call Telehealth (1-866-797-0000) or contact us for further information or direction

For your appointments with any of our providers

  • If you require an appointment, do not come to the clinic – please call first.  Our reception team will ask you some questions to ensure everyone’s health and safety.
  • Clients will be required to wear a mask.
  • We are offering telephone and video appointments with your provider when possible to avoid an in-person visit.
  • In-person visits are still offered when the need is urgent.
  • We are prioritizing urgent and time sensitive requests and will postpone non-urgent visits at this time.

How you can keep yourself healthy

During this time of pandemic, you can help keep yourself and members of the broader community healthy, too.

What you can do:

  • Stay home if you’re not feeling well.
  • Practice social and physical distancing.
  • Wear a mask in public and when physical and social distancing is not an option.
  • Wash your hands often with soap and water or alcohol-based hand sanitizer.
  • Sneeze and cough into your sleeve.
  • Avoid touching your eyes, nose or mouth.
  • Avoid contact with people who are sick.
  • Do not visit a long-term care, retirement home, or other congregate living situation if you are feeling unwell.

Stay up to date with information about symptoms and treatment, how to protect yourself, and the status of COVID-19 by following any of the credible information sources (which are being updated regularly) listed at the bottom of this page.

Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms.

For any further inquiries, please do not hesitate to contact us.

Health Services Map

A map has been designed to indicate where area residents can still receive patient care including but not limited to doctor/NP offices, walk-in-clinics, diagnostic imaging (x-rays, etc) and lab blood draw clinics. 

Developed by Essex County Medical Society President, Dr. Jennifer Bondy, and colleagues.

COVID-19: Support

(Government of Ontario)

Click here to learn about financial, mental health and other supports are available during COVID-19

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